FAQ

WHO is armourcard for?

For anyone who owns a Current Passport or ‘Tap & Go’ credit card.

WHAT does it do?

Automatically protects and electronically STOPS criminals from wirelessly skimming your personal information.

WHEN do you need it?

At all times if you own and carry any Tap & Go credit cards in your wallet or purse or have a passport and are traveling.

WHERE do you put it?

Place Armourcard in your wallet, purse or with your travel documents Technology is constantly exploited by criminals.

WHY do you need it?

For less than the cost of a cup of coffee per month, Armourcard will protect and give you peace of mind.

FAQ's

We try and post out most days via Australia Post, please bare in mind overseas orders will take longer than domestic orders.

Estimated shipping times

Domestic orders
Approximately 3 – 7 days

International orders
Approximately take up-to 21 work days
Please be patient as orders have to clear customs and go into your local postage system.
Generally they get to most places within 7 – 14 work days.

Faulty items

At Armourcard our items are all tested and are all of the highest standard & quality controlled. If however, you receive a faulty or damaged item please email us within 14 days of delivery and we can offer an exchange, or refund should the product be unavailable.

How to make a return or exchange

Email us and let us know if you would like to make an exchange or require a refund. We will provide you with a postal address to return the product to.

Please email us to discuss your return & for a returning address & send the item back to us immediately. Your refund will be processed once we have received your returned item in it’s original condition. If you have any questions at all regarding an exchange or refund, please email us here at Armourcard for prompt service.

NB. Armourcard is not responsible for customer returns that are not received.

Can I replace the battery in my Armourcard?

Due to the slim profile of the Armourcard teamed with the tiny components used inside we where unable to install a replaceable battery in the card, however each Armourcard contains a special ultra-thin Lithium battery that has been tested to last the minimum 18 – 24 months with average use*

So think about it this way for less than the price of a cup of coffee a month your protected with the most superior electronic countermeasure to wireless skimming crime.

How long will the battery last?

Your new Armourcard’s battery has been tested and should last on average between 18 months and 2 years based on average* usage.

How can I save battery life?

There are a few things you can do to extend your battery life they are:

  1. Ensure that your Armourcard is not near the ‘tap & go’ terminal (reader) when you use your credit or debit card to pay at the terminal. – This will mean Armourcard’s will be far enough away & the jamming feature will not power up.
  2. When you pay using a ‘tap & go’ credit / debit card take card out of your wallet and pay – again this means Armourcard does not get near enough to the reader to get a signal & then power up
  3. Refrain from using the disable jamming feature as this powers up card to turn jamming off when in range of a reader – (refer to point 1 & 2 above)

By doing this you will only be using your Armourcard as it is intended as a security device in your wallet and therefore it will only be using power when someone illegally tries to interrogate / skim your cards or passports.

* average use has been calculated by being powered up 10 times a day (ie putting out a jamming signal or using the disable jamming / battery test feature for several seconds at a time)

Your Armourcard has been shipped ready to go, so all you have to do is put it in your wallet, purse with your ‘Tap & Go’ credit cards or along with your travel documents and your good to go.

The gold skin sensitive switch works by skin touch.*

The gold skin sensitive switch in the corner will only disable the jamming while your thumb is held on the gold switch area (making a connection)

As soon as you take your finger off your Armourcard is either in standby / ready mode (ready to jam if someone tries to skim your credit cards)

However Armourcard is already being interrogated by a RFID readers field (whether a payment gateway or a criminal trying to skim you) then the Armourcard will be in Jam mode & you will see the Red LED flashing.

So to break it down a little.

  1. While your thumb is on the gold skin sensitive switch (making a connection) it temporally disables the jam feature or test the battery power.
  2. When your finger is not on gold switch, it will jam when a reader tries to skim your cards.
*Please note if your fingers are dirty or perhaps have cream on them or even if they are cold this may affect the connection (or lack of) this does not mean your Armourcard is not working. Try to clean the gold switch and lick your finger or make it warm before trying to make connection on the skin sensitive switch.

Other Questions

Armourcard is designed to jam RFID signals using the most common bandwidth for contact-less devices of 13.56Mhz we also comply with international standards around RFID usage, as Armourcard is designed to stop people skimming your personal data, you should have no problems.

If you forget to either disable jamming feature or take your RFID enabled card away from Armourcard when at a ‘wave & go’ payment terminal it can often reset the terminal. The best practice is to either disable jamming well before you tap&go or just take the credit card you want to pay with out of your wallet before you tap and go.

ePassportInternetFirstly if your passport has the symbol on it (see below) then it is an ePassport and can communicate your data wirelessly to a RFID reader.

Please ensure that Armourcard is away from your passports when you give it to customs for them to scan your passport, if you don’t the customs system will show a read error and you may get taken aside to get your passport read from another terminal / customs operator.

Diagram Key:epassport_compare

a) You

b) Your ePassport get read by a Customs RFID terminal

c) Your passport data comes up on customs officers screen

Your Armourcard is fine and approved to go through Airport security.

Armourcard creates a jamming forcefield that is in total over 150 mm (6 inches), so 76 mm (3 inches) from the back of Armourcard and 76 mm (3 inches) from the front. So simply ensure your RFID (radio frequency identification) credit cards like your Visa PayWave® or Mastercards PayPass® or Amex ExpressPay® are all in this jamming proximity field.

tess-purse-positionTo receive the best results from your Armourcard we suggest you keep all your RFID enabled cards stacked / layered together within your wallet or purse.

Then simply place Armourcard in the most convenient spot so you can use ‘temporally disable jamming button’ that will enable you to use your ‘Tap & Go’ payment cards like PayWave or PayPass as normal without having to take your cards out of your wallet to use the gateways or having take them away from Armourcard‘s jamming signal.

 

Note: Jamming proximity is up to 7.62 cm (3 inches) in front and (3 inches) rear of the Armourcard so over 15cm or 6 Inches total.

 

AC-positioningPretty convenient isn’t it. You get the best of both worlds.


Armourcard
‘s ‘Active Jamming’ to protect all your data from ePickpockets and the convenience to temporarily turn off Armourcard‘s jamming so you can still get all the benefits of fast check-outs with the ‘wave & go’ payment terminals.

3-fold-wallet

indexUsing your ‘Tap & Go’ RFID enabled cards

We recommend that you either use the temporarily disable Armourcard‘s jamming signal button first if you are wanting to use the ‘Tap & Go’ payment terminals.

Simply place you thumb or finger on the gold coloured skin sensitive switch, you will notice the green LED light starts to flash indicating that jamming* has been disabled.

Or you could simply take your ‘Tap & Go’ payment card out of your wallet and use, ensuring that it is nowhere near the Armourcard.

Pay-wave-pass*Note: disabling the jamming only happens while you have your finger over the skin sensitive switch. If you remove your finger ‘Active jamming’ commences.

We also advise to not wave Armourcard across the terminals as this could cause a terminal re-boot which could be a hassle for you trying to pay fast.

 

Please note: Visa payWave, Mastercard PayPass & American Express ExpressPay are all registered trademarks of the afore mentioned relevant card issuing companies,These companies do not sponsor or officially endorse this product or website, Armourcard merely provides a security solution to consumers concerns over the use of this ‘contactless’ technology

If you can't find an answer to your question, then please email us and we will try and answer it as fast as we can.

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